If you are returning machines, parts or accessories to us, please fill out the form below and a customer support representative will contact you within one business day.

You MUST obtain an RMA number before returning your item to BioFire Diagnostics. To ensure your RMA request is processed promptly, please be sure all information is complete and correct. RMA requests without proper information will not be processed and will be sent back to the sender.

  • Contact Information

  • Workplace Information

  • Product Information

    Please fill in the information as complete as possible. The more complete the information is, the quicker we can process your RMA.