Return Forms and Decontamination Procedures
BioFire Defense is aware of the challenges that scientists face in the research lab, and we are here to help. If you are returning an instrument or product for replacement, repair or service, follow the steps below by obtaining an RMA number first, then filling out the appropriate forms to return your product.
For questions or immediate assistance regarding returning products to BioFire Defense, contact our Technical Support Team at:
(801) 262-3592 or online by filling out our support form.
Step 1: Obtain and RMA Number
An RMA Number must be obtained before returning any equipment (machines, parts, accessories). If an item is returned to BioFire Defense without an RMA or the required decontamination labels and forms, it will be returned to the original sender at their cost.
Step 2: Decontaminate your Instrument and Fill out the Return Form
Once you have obtained an RMA Number, please properly decontaminate your instrument. After you have submitted the return form, you will be presented with return labels that you print out and adhere to the shipping container.
Download the Decontamination Procedures, Click Here
Download the Return Labels, Click Here.
Download the Return Forms, Click Here.