Product Support

Our success is based upon your success. Therefore we have provided many online resources to help you learn more about our products and technology. Use the links below to find references, technical notes, manuals, software updates and more on our products and technology.

If you do not see a specific area for your need or would like additional assistance with your product please contact us. To contact us by phone call +1 (801) 262-3592 and press 5 to reach product support. You may also contact us online by using our Contact Support Form.

Looking for specific research information; Try our reference search.

Instrumentation

• Hi-Res Melting Instruments
• LightScanner System

• Multiplex PCR Instrument
• FilmArray System

• Real-Time PCR Instruments
• R.A.P.I.D. System
• RAZOR EX Instrument
• RAZOR Instrument
• JBAIDS System

Chemistry

• FilmArray System
• BioThreat Panel
• IVD Panels (BioFire Diagnostics)

• Freeze-Dried Reagents
• Reagents
• RAZOR Reagent Pouches

• DNA & RNA Sample Purification Kits
• IT 123 Sample Purification Kits

• Master Mixes & Melting Dyes
• LightScanner Master Mix
• LCGreen Melting Dye

BioFire Learning Center
Conference Posters Our latest research is often presented during research conferences. Multi-Media Learning Access video's, tutorials and presentations on our products and technology. References A collection of published documents using our products and technology.

Safety Data Sheets (SDS)

Find the SDS to all of our products here.

Product Support Documents

• BioFire Defense Extended Warranty*
• BioFire Defense Limited Warranty*
• BioFire Purchasing – Terms and Conditions
• BioFire Sale – Terms and Conditions

Return Forms, Decontamination Procedures and Service Pricing Click here if you would like to return an instrument, product part or accessory. Please review our Instrument Service Pricing before returning an instrument.

Umelt and Probe Melting Software uMelt is a web-based application created to predict fluorescent high-resolution DNA melting curves of PCR products. It is a work in progress focused on better matching predicted and experimental curves provided by The Wittwer Lab for DNA Analysis.Click here to Run uMelt Hybridization Probe Melting Temperature Software v1.5When designing experiments where a melting curve is generated, it is useful to have an idea of the approximate Tm of your desired *PCR product. This time saving software generates the approximate Tm of your reaction. Click here to Download

*Document requires Adobe Reader (click here to download)